Inbound event
Starts from a missed inbound call, website form, opted-in SMS lead, or CRM event.
First Response Agent
A proof-gated inbound response workflow for missed calls, website forms, opted-in SMS leads, and CRM events.
Workflow states
Every response step needs a state, owner, and proof.
Qualification
Captures need, urgency, and handoff rules without pretending a lead converted.
Booking
Appointment booking remains gated by calendar and customer policy.
Human takeover
Hot lead alerts and summaries route to a human when policy or confidence requires it.